Important note :
- If you show up later than the time scheduled at the meeting point and want to join another tour you will be charged with the addition price of tickets and other costs.
- For more information don’t hesitate to contact us
Cancelation and amendment
How can I cancel a booking?
Contact our customer service by email or phone.
When should I expect to see my refund?
Kindly give us at least two weeks so we can provide all bank movements.
When can I make a amendment to a booking?
Changes made within the 24 hour will be subject to rebooking fees to cover the cost of extra tickets purchased and other administration costs. For more detailed information contact us via email.
How do I make an amendment to a booking?
To make your amendment please contact our customer service.
Booking the tour
When I can book a tour?
We advise to book you tour at least 48 h before In the case you need a last-minute booking, we will provide you our first tour available. And will inform you.
If I don’t receive my confirmation email?
Contact us by email or phone and will be more than happy to find a solution.
When will I receive confirmation of my booking?
You should receive and confirmation email within few minutes.
Missing my email confirmation & voucher?
Contact our customer service by mail or phone
Unable to print your voucher?
If you will not be able to print your voucher. Make sure you present it on your phone we are more than happy to help you.
Do I need to bring my confirmation voucher with me?
Yes, to facilitate our tour provider you need to present your confirmation voucher.
After I book a tour, how long should I wait for the tickets?
If you don’t receive a confirmation email within 24 h, please contact us.